Dear TSP Hosting Customers,
On Sunday March 17th, we experienced a significant period during which mail delivery was delayed. This issue was caused by an error within the spam filters which results in emails not being scanned and instead being held in queue.
This is similar to an issue which was experienced on March 7th, where emails were held up a few hours before the beginning of the business day.
As with the previous issue, all email that was received or sent by the server was delivered. There have been no reports of missing emails and all of our logs show 100% delivery of all of the email that got backed up in the queues.
However, like you, we are unhappy with the timeliness of our response and resolution to this matter. While the event happened over a weekend, we realize that many of you continue to operate your businesses from anywhere and at anytime, so we strive for efficient operation of our email services on all days of the week.